PRIVACY POLICY
Data Privacy & Protection Policy
1. Introduction
Welcome to BitesBanq! We are a platform that enables individuals and groups to save collectively for food packages, connect with vendors, and coordinate deliveries. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your data when you use our app, website, or services (collectively, “Services”).
By using BitesBanq, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
2. Data We Collect
We collect the following types of data to facilitate your experience:
- Personal Information: Name, email address, phone number (required for sign-up and verification).
- Financial Data: Savings contributions, payment method details (processed through third-party payment gateways).
- Referral Data: Links shared, referee sign-up activity (for Founders Board ranking).
- KYC Data (Optional): Government-issued ID, proof of address (only required for creating savings groups or accessing advanced features).
- Technical Data: Device type, operating system, IP address, app logs, crash reports.
- Usage Data: Features accessed, time spent on the app, interactions with vendors and group members.
- Communication Data: Messages sent through the app (we do not read private messages but may store metadata for security monitoring).
3. How We Use Your Data
Your data is used to provide and improve our services:
- Account Management: Creating and maintaining your user profile.
- Group Savings: Sharing contribution amounts with your group members (only names are visible; financial details are anonymized).
- Vendor Coordination: Providing vendors with order details (e.g., food package type, quantity) to process and fulfill your orders.
- Delivery Services: Sharing delivery addresses with logistics partners to facilitate food package delivery.
- Referral Tracking: Monitoring referral activity for Founders Board ranking.
- Security & Fraud Prevention: Detecting unauthorized access, fraudulent transactions, and suspicious activity.
- Customer Support: Responding to queries, resolving disputes, and improving user experience.
- Marketing & Notifications: Sending promotional offers, app updates, and important service announcements.
4. Data Sharing & Third-Party Access
We do not sell your data. We only share data with trusted third parties when necessary:
- Payment Processors: Third-party payment gateways (e.g., Paystack, Flutterwave) handle transactions. Their privacy policies apply.
- Vendors: Only necessary order details are shared; no financial or sensitive data is disclosed.
- Logistics Partners: Delivery addresses, contact details, and order information are shared to facilitate deliveries.
- Regulatory Compliance: We may share data with regulators or legal authorities if required by law.
5. Security Measures
We prioritize security and implement the following measures:
- End-to-end encryption for group savings transactions.
- Secure APIs for third-party payment processing.
- Two-factor authentication (2FA) for sensitive actions.
- Regular security audits conducted by NDPC-licensed firms.
- KYC data (if provided) is stored securely and access-restricted.
- Automatic account session timeouts after periods of inactivity.
6. Your Rights & Choices
You have control over your personal data:
- Access & Correction: You can view and edit your profile information at any time.
- Opt-Out of KYC: You can choose not to provide government ID verification (this may limit certain features).
- Delete Contributions: You can remove your savings history if your group’s rules allow it.
- Withdraw from Founders Board: Email support@bitesbanq.com to opt-out of referral tracking.
- Data Deletion: Request account deletion by contacting our support team.
7. Data Retention
We retain user data as follows:
- Basic account information is retained as long as your account is active.
- Transaction records are stored for a minimum of 5 years for compliance with financial regulations.
- Deleted accounts are purged from our systems within 90 days unless required for legal purposes.
8. Founders Board Program
If you participate in the Founders Board program:
- Your referral link may contain your name or username.
- We track referral sign-ups and contributions (not spending habits).
- The top 50 referrers receive public recognition and rewards.
9. International Data Transfers
Your data may be stored or processed outside your country. We ensure that any such transfers comply with applicable data protection laws.
10. Children’s Privacy
Our Services are not intended for children under 18. If we become aware of any data collected from minors, we will delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically. Users will be notified via in-app alerts or email. Continued use of our Services after updates constitutes acceptance.